Frequently Asked Questions
Everything you need to know about shopping sustainable pre-loved fashion.
How do you ensure the quality of your pre-owned items?
Every garment undergoes a rigorous multi-point inspection process where we check for authenticity, defects, and wear. We categorize items by condition so you know exactly what to expect before you buy.
What are your shipping rates and delivery times?
We offer standard and express shipping options. Domestic orders typically arrive within 3-5 business days, while international shipping varies by location. Shipping is free on orders over $50.
Can I return an item if it doesn't fit?
Yes, we accept returns within 30 days of delivery. Items must be returned in the same condition they were received with all Preworn tags still attached.
Are the clothes washed before being sold?
To maintain the integrity of the fabrics and keep our prices low, we professionally steam all items. However, we recommend washing your pre-loved garments according to the care label before their first wear.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
How often do you add new stock to the site?
We update our inventory daily! Thousands of unique pieces are added every week, so we recommend checking back frequently or signing up for our newsletter to catch the best finds.